(date)

(name
address
city, state, zip)

Dear Sir or Madam:

We have been receiving many complaints from our customers about your _________________. They have not been satisfactory and, therefore, we have had to refund the purchase price on many of them.

The trouble seems to be with the last shipment. The _____________________ before seemed sufficient and we did not have any complaints from our customers.

Please check to see if there was an error in making these_________________________. We would also like to suggest that you check to see if they are being packed with enough protection for shipping.

We have ___________ left and we would like to have you send us a replacement shipment. We will wait for instructions from you before returning this, these ______________________.

Sincerely,