Denial of Request to Return Product











Dear _______________:

Thank you so much for writing us about the ___________  you purchased on ____, 20___ that you wish to return for credit.  However, these are the ____________________ you 
ordered and, in fact, paid for them early and took our ____ percent cash discount.

As I understand it, you would like to return this _______________ because they have proved to be a slow seller.  We cannot accept this proposal because we discontinued this 
line ___________.  Most of our dealers found them to be good sellers during the ___________ promotion that we sponsored.

We are sending you additional promotional ideas and materials that have been successful with other dealers.  Our salesman, _____, __________________, will also be calling on 
you_________________ with additional suggestions.

Sincere regards,

____________________________